Share on Social Media

The report provides an overview on how social media was used in preparation for, in response to, and in recovery from Hurricane Sandy (“Sandy”) in late October 2012. It also discusses processes identified by the first-responder community as best practices; presents examples, themes in applications, and lessons learned; identifies gaps in technology, process, and/or policy; and offers points requiring further discussion.

The report highlights several key themes in the applications of social media by various entities and for various purposes, and discusses various gaps in technology, process, and/or policy when identified, including:

• Centralization and aggregation of information and technology support
• Multi-Way Information Sharing
• The Role of the Media, Ad Hoc Groups, and Ad Hoc Volunteers
• Rumor Control and Misinformation
• Alternative Utilization of Private Resources and Partnerships
• Maps and Crowd-Sourced Information

Lessons Learned: Social Media and Hurricane Sandy