Resources

Tips for Managing Donations

In August 2016, over seven trillion gallons of rain fell over the course of 48-hours in the city of Central, Louisiana, swallowing the city and much of southern Louisiana. Donations started pouring into Central almost immediately after shelters opened, far exceeding the city’s expectations and donation management plan. Director of Economic Development for the city… Read more

Fire Service Operations for the Southeastern Tornados — April 2011

This report condenses a series of meetings held in the summer of 2011 to look at fire department and emergency medical services (EMS) organization activities in Alabama and Georgia during the April 2011 tornados that ripped through southeastern U.S. The report provides an insight into the routines and needs of local fire and EMS agencies in disasters… Read more

Tips for Local Agencies: Communicating with Stakeholders and the Media

  Communication and coordination among and between local and state agencies before, during and after a natural disaster is critical, yet local agencies often find themselves lacking sufficient communications plans and struggling to communicate efficiently with other local agencies and state representatives during an incident. Use these tips to identify common areas of disconnect and… Read more

CDBG Disaster Recovery: Recordkeeping Requirements & Website Maintenance

Use this presentation to get a broad understanding of the recordkeeping and website maintenance requirements.   CDBG Disaster Recovery: Recordkeeping Requirements & Website Maintenance 

Tips for Case Managers: Best Practices for Customer Service

Applying for an award claim can be overwhelming and frustrating for homeowners who are still struggling with the emotional and financial implications of their loss. Erica Bueno, lead case manager for IBTS, has years of experience assisting homeowners through the application process and knows how arduous it can be both for homeowners and for case… Read more

Elected Officials’ Guide to Emergency Management in California

This guide is a condensed summary of emergency management responsibilities in the event of an emergency or disaster designed to provide local elected officials in California with an understanding and overview of emergency management in the state.   Elected Officials’ Guide to Emergency Management in California 

Emergency Responder Health Monitoring and Surveillance (ERHMS): A Guide for Key Decision Makers

This guide provides a step by step summary of the components of the  system, its primary data requirements, primary recommendations and key decision points. It also outlines the type of health and safety reports that the ERHMS system can provide to decision makers.   Emergency Responder Health Monitoring and Surveillance (ERHMS): A Guide for Key… Read more

U.S. DOL Incident Command System (ICS) Activity Log

Download this fillable Activity Log (ICS 214) from the to record details of notable activities at any ICS level, including single resources, equipment, task forces and more. The logs provide basic incident activity documentation and a reference for any . Completed logs are submitted to supervisors, who forward them to the documentation unit.   FEMA… Read more

Communications in the Incident Command System

This Issue Brief presents background on communications within the and its Incident Command System (ICS). It examines the role of communications within these constructs, as well as in the context of multiagency response to disasters and emergencies. It concludes with operational best practices for effective use of incident communications units.   Communications in the Incident… Read more

Central Speaks Newsletter: Flood Recovery Edition

After historic flooding devastated the city of Central, Louisiana in August 2016, the city’s local media outlet, Central Speaks, released a flood recovery edition of their newspaper. From public and private school updates, to mold cleanup steps and the FEMA application process, use this publication as an example of the information residents impacted by flooding need… Read more