Social media is typically the most immediate way to reach large numbers of constituents at one time — Public Information Officers (PIOs) and emergency managers can post messages from the field as the situation unfolds, or direct staff at the to quickly send out messages via Twitter, Facebook, Snapchat, Instagram and other available platforms. Use… Read more
The person designated to serve in the public information officer position during a disaster can download this FEMA checklist as a PDF for use during a disaster. The checklist can help to ensure the minimum requirements for the position are completed during an incident, and also provides a sample initial information summary and a sample… Read more
After a flood, ensuring staff and homeowners understand the requirements and procedures of the often presents unexpected challenges for localities. Staff and homeowners must have a clear understanding of the detailed rules and processes of the NFIP — especially the concept of — to accurately assess damage and know what actions will be required as a result.… Read more
Have a Plan and Share it with the Community Publicly communicate the plan the local government has in place for initial damage assessments – community members want to know that you won’t arbitrarily pull together a damage assessment team when disaster strikes. Have designated, trained officials prepared to conduct damage assessments, and let the community… Read more
This guide from the State of Missouri Emergency Management Agency provides FEMA Public Assistance applicants with information regarding Federal and State accounting, recordkeeping, documentation and procurement requirements. The guide includes a reference tool and checklists to assist in: Establishing accurate and complete accounting and recordkeeping systems Developing, assembling and retaining required documentation to support each… Read more
Navigating the National Flood Insurance Program (NFIP) after a flood can present challenges for many communities. Build a relationship with your state’s floodplain manager prior to a disaster, and have their contact information on-hand in the event of a flood. State Floodplain Managers – State Contacts
Well-conceived and effectively delivered emergency messages can help ensure public safety, protect property, facilitate response efforts, elicit cooperation, instill public confidence, and help families reunite. This lesson presents information about three aspects of communicating in an emergency, including: emergency communication challenges, emergency communication tools and creating effective emergency communication. FEMA Lesson Guide: Communicating in an Emergency
Be Prepared to Bring in Staff from Surrounding Jurisdictions Have an assist plan or mutual aid agreement in place with neighboring jurisdictions. Snowplows from neighboring localities can simply extend their plow routes into other communities when needed. When short-staffed, bring in non-operations staff, such as design or construction staff, to assist with the Incident… Read more
Emergency response often bring images of search and rescue crews, Red Cross volunteers and firefighters to mind; but equally as important are staff who keep the public informed about all of the activities taking place to keep them safe. Often working behind the scenes, the Public Information Officer (PIO) facilitates public communications before, during, after… Read more
The National Flood Insurance Program’s Community Rating System (CRS) is a voluntary program that reduces flood insurance rate premiums for communities who exceed the minimum NFIP floodplain management requirements. This site provides general information and resources about the CRS for communities new to the program, and for communities already enrolled in the program looking for details… Read more
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