Keeping a constant stream of communications with homeowners throughout the pre-construction process is important both to ensure homeowners are satisfied with program results and that program administrators and subcontractors are compliant with program, state and federal rules and regulations. Use the following tips when communicating with homeowners about the nuts and bolts at different points… Read more
Conduct the inspection quickly to accommodate the homeowner. The most important thing during an inspection is accommodating the homeowner. Have a route planned for how you will navigate through the home; typically floor-by-floor works best. Have a streamlined template for inspection reports. Use a spreadsheet that includes a description of each line item. Put the… Read more
Document Everything from the Start Track each applicant from start to finish. Have a system in place for documenting each individual homeowner throughout the entire process. When does audits on applicants, they can ask about any point during the process; documenting by applicant is critical for having the correct data to meet HUD requirements. Set… Read more
Get in contact at the start. As soon as applications come in, call every homeowner to explain the process, timeline and steps that will take place. Make sure the applicant has a voice. The first time you speak with any homeowner, listen to their story before asking questions and collecting information. Let the applicant… Read more
After a flood, ensuring staff and homeowners understand the requirements and procedures of the often presents unexpected challenges for localities. Staff and homeowners must have a clear understanding of the detailed rules and processes of the NFIP — especially the concept of — to accurately assess damage and know what actions will be required as a result.… Read more
Have a Plan and Share it with the Community Publicly communicate the plan the local government has in place for initial damage assessments – community members want to know that you won’t arbitrarily pull together a damage assessment team when disaster strikes. Have designated, trained officials prepared to conduct damage assessments, and let the community… Read more
This guide from the State of Missouri Emergency Management Agency provides FEMA Public Assistance applicants with information regarding Federal and State accounting, recordkeeping, documentation and procurement requirements. The guide includes a reference tool and checklists to assist in: Establishing accurate and complete accounting and recordkeeping systems Developing, assembling and retaining required documentation to support each… Read more
Navigating the National Flood Insurance Program (NFIP) after a flood can present challenges for many communities. Build a relationship with your state’s floodplain manager prior to a disaster, and have their contact information on-hand in the event of a flood. State Floodplain Managers – State Contacts
This presentation provides an overview of eligibility requirements, including program, project and homeowner eligibility levels. As presented to the National League of Cities, March 2017 IBTS Presentation: Eligibility Requirements (PowerPoint)
An overview of subrecipient agreements, including the definition of a subrecipient, how subrecipients differ from contractors, procurement of subrecipients, evaluating risks, the role of common interests and closeout compliance. As presented by IBTS to the National League of Cities, March 2017. Understanding Subrecipient Agreements (PowerPoint)
Stay up to date with all the latest IBTS news.