Resources

CDBG Disaster Recovery: Recordkeeping Requirements & Website Maintenance

Use this presentation to get a broad understanding of the recordkeeping and website maintenance requirements.   CDBG Disaster Recovery: Recordkeeping Requirements & Website Maintenance 

Tips for Project Managers: Getting Started with Contractors

  Review the Contract in a Face-to-Face Meeting.  Bring all stakeholders, including the contractor and your agency’s designated compliance administrator, together to ensure all parties have a clear understanding of the contract. At this time, it’s important to: Clarify the language in the contract and coach all parties through their questions and common mistakes. Ensure they… Read more

CDBG Disaster Recovery: Keys to Effective Grant Management

A PowerPoint presentation from that reviews the four keys to effective grant management — assessing capacity, procurement, monitoring and financial controls and procedures.    Keys to Effective Grant Management 

FEMA Regional Offices, NFIP State Coordinating Agencies and State Hazard Mitigation Offices

Use this document from FEMA to find contact information for your regional FEMA Office, NFIP State Coordinating Agency and State Hazard Mitigation Office. Reach out to your contacts before a disaster hits; the first time you exchange business cards should not be during a disaster.   FEMA Regional Offices, NFIP State Coordinating Agencies and State… Read more

Tips: Working with Homeowners During Pre-Construction

Keeping a constant stream of communications with homeowners throughout the pre-construction process is important both to ensure homeowners are satisfied with program results and that program administrators and subcontractors are compliant with program, state and federal rules and regulations. Use the following tips when communicating with homeowners about the nuts and bolts at different points… Read more

Tips for Streamlining the Inspection Process

Conduct the inspection quickly to accommodate the homeowner. The most important thing during an inspection is accommodating the homeowner. Have a route planned for how you will navigate through the home; typically floor-by-floor works best. Have a streamlined template for inspection reports.  Use a spreadsheet that includes a description of each line item. Put the… Read more

Tips for Invoice Management

  Document Everything from the Start Track each applicant from start to finish. Have a system in place for documenting each individual homeowner throughout the entire process. When does audits on applicants, they can ask about any point during the process; documenting by applicant is critical for having the correct data to meet HUD requirements. Set… Read more

Tips for Communicating with Homeowners During Active Recovery

  Get in contact at the start. As soon as applications come in, call every homeowner to explain the process, timeline and steps that will take place. Make sure the applicant has a voice. The first time you speak with any homeowner, listen to their story before asking questions and collecting information. Let the applicant… Read more

FEMA Public Assistance Program Documentation Guidelines

This guide from the State of Missouri Emergency Management Agency provides FEMA Public Assistance applicants with information regarding Federal and State accounting, recordkeeping, documentation and procurement requirements. The guide includes a reference tool and checklists to assist in: Establishing accurate and complete accounting and recordkeeping systems Developing, assembling and retaining required documentation to support each… Read more

State Floodplain Manager Contact List

Navigating the National Flood Insurance Program (NFIP) after a flood can present challenges for many communities. Build a relationship with your state’s floodplain manager prior to a disaster, and have their contact information on-hand in the event of a flood.   State Floodplain Managers – State Contacts