Resources

Tips: Communicate with Utilities Early and Often

  During a weather-induced long-term power outage, communications with utility companies often present one of the biggest challenges for local leaders, emergency management and other municipal agencies involved in disaster response and recovery. Use these tips to build and maintain a relationship with your local utility that allows for an open flow of information at all… Read more

Tips: Have a Plan for Wildfire Communications

Wildfires are long, drawn-out events that often require localities to ask for state assistance to get key messages out to the public, manage and monitor social media and keep up with the demands of local media. Use these tips from subject matter experts in Washington and California, who frequently deal with wildfires, to think through frequently… Read more

Tips: Public Communications During Severe Winter Weather Events

  During severe winter weather events, the public has an undying need for information — when will their roads be plowed, will schools shut down, is more snow expected? Providing them with constant updates is essential to set clear expectations about your municipal snow removal agency’s capabilities during a given storm. Use these tips to… Read more

Tips: Keep Detailed Records of Snow Removal for FEMA Reimbursement

  Reimbursement for snow assistance and winter storms requires highly-specific documentation, often for specific time periods or completing certain tasks. FEMA typically reimburses for a continuous 48-hour period of the storm, and for specific tasks like making two lanes passable on an arterial roadway. Use these tips to ensure your locality’s snow removal agency has proper… Read more

Experiences Gained: Use small, local non-profit organizations to provide more immediate housing assistance

On March 22, 2014, groundwater saturation triggered a 4,400-foot-wide landslide near the town of Oso, Washington. Considered the largest and most destructive landslide in U.S. history, the event caused 43 fatalities, swallowed 49 homes and shut-down a portion of State Route 530 – giving the catastrophe its official name, the SR 530 Landslide. Search and… Read more

Tips: Have a Flexible Plan for Temporary Housing Assistance

  Planning for temporary housing assistance can be one of the most difficult aspects of preparing for a natural disaster due to the unpredictability of a storm’s impact on a locality’s housing stock. Likewise, each community has unique risks and resources when it comes to temporary housing — there is no “one-sized-fits-all” approach. Local, state… Read more

Tips: Have a Public Communications Plan for Long-term Power Outages

Long-term, widespread power outages can cause a plethora of unexpected communications challenges. IBTS spoke with Monroe County, New York, Emergency Manager Tim Kohlmeier about his experiences communicating with stakeholders and his constituents after a severe wind storm — coupled with sub-zero temperatures — hit the county in March 2017, causing multi-day power outages for more than 125,000.… Read more

Tips: Best Practices for Building a Social Media Following

  Having a social media presence is a must for emergency management agencies today, however many localities struggle to build the large following that allows social media to be effectively used to communicate with constituents and stakeholders during a natural disaster. IBTS spoke with Washington Emergency Management Digital Media Specialist Steven Friederich about the strategies… Read more

Fire Management Today: Communicating About Wildland Fire

This issue of Fire Management Today centers around communication—the ability to do so, the benefits you reap if you are proactive and effective and the residual effects if you don’t. Articles cover topics ranging from working with communities during incidents, to working with the media, public acceptance of fuel treatments and more.   Fire Management… Read more

Fire Service Operations for the Southeastern Tornados — April 2011

This report condenses a series of meetings held in the summer of 2011 to look at fire department and emergency medical services (EMS) organization activities in Alabama and Georgia during the April 2011 tornados that ripped through southeastern U.S. The report provides an insight into the routines and needs of local fire and EMS agencies in disasters… Read more