Resources

Tips for Keeping Volunteers Engaged in Disaster Response and Recovery

Enthusiasm and engagement among volunteers may wane as the natural disaster recovery process moves out of the immediate response phase and into the months and even years of long-term recovery. However, volunteer efforts still play an important role in helping a community recover. Keep volunteers engaged with the following tips. Check-in with volunteers. Talk with… Read more

Using Volunteer Reception Centers

Use a Volunteer Reception Center to create a location designated for volunteer management. All agencies involved in volunteer management should prepare ahead of time for how to implement the VRC quickly. For public communications officers, this includes preparing documents like sign-in/out sheets, VRC setup instructions and VRC signage.

Tips for Communicating with Volunteers

  Throughout a disaster, send messages through local media and post messages on social media that let volunteers know: When they’re needed and what they’re needed for. Where to go at the disaster site. When it’s safe for them to arrive at the disaster site. Be clear about when help is needed and when to… Read more

Tips for Working with Volunteers

  Volunteer Reception Center Use a Volunteer Reception Center (VRC) to create a location designated for volunteer management. Be sure to prepare ahead of time to quickly implement the VRC by identifying multiple locations for the center, assigning leadership roles and preparing key documents like, sign-in and sign-out sheets and VRC setup instructions. Volunteer Credentialing… Read more

Engaging Volunteers: Tips for Legal Departments

Mutual and Automatic Aid Agreements Ensure that your locality has a Mutual Aid Agreement or Automatic Aid Agreement in place and be familiar with the specifications and legalities of the agreement prior to the emergency situation. Familiarize yourself with both state-to-state aid agreements, like EMAC, in addition to agreements with localities in your state.  … Read more

Engaging Volunteers: Tips for Emergency Management Professionals

During a natural disaster, volunteers can be a tremendous asset or a liability. Emergency management professionals can help ensure that volunteers are able to help during response and recovery by following these tips. Volunteer Safety Training: Have a basic volunteer safety training program in place that can quickly be given to volunteers before they are… Read more

Engaging Volunteers: Tips for Accounting and Finance Departments

  Mutual and Automatic Aid Agreements Ensure that your locality has a Mutual Aid Agreement or Automatic Aid Agreement in place and be familiar with the specifications and legalities of the agreement prior to an emergency situation. Familiarize yourself with both state-to-state aid agreements, like EMAC, in addition to agreements with localities in your state.… Read more

Case Management

Case managers work with homeowners from the start of the CDBG-DR funding process until closeout. The case manager serves as the point of contact between the homeowner and the grant program, providing assistance with paperwork, gathering required documentation and, if necessary, assisting with relocation.

Program Administration

During active recovery, localities begin the process of administering grants received from HUD’s CDBG-DR program and other long-term recovery funding sources. Administering these programs can place a heavy burden on localities, especially those that are already overextended in the wake of a disaster. If your locality does not have the staffing capacity to manage this… Read more

IBTS Tools: Declaration of Disaster Request Wizard